As soon as an order is authorised for payment, you will receive an e-mail confirmation of your order. This confirmation will indicate your order number that you can refer to later for checking the status.
Delivery time is typically 1-3 days, depending on the place of delivery. (Check our payment mode)
Which credit cards does Moj Café accept?
American Express, Visa, Mastercard, Diners via PayuMoney Gateway
How do I feel sure that you have correctly registered the order placed?
After you have placed the order, you will get an e-mail confirming each order registered with us. Please check your e-mail and if you want any correction, you are requested to get in touch with us at : firstname.lastname@example.org
Are the items shipped as per the display on webpage?
Flowers/Flower hampers and Cream Cakes images shown are indicative. Flowers & fruits are sourced from the best locations as per place of delivery and are hand delivered. Other Gifts shall be as per their descriptions mentioned with the image. All Cakes and bakery products and In-House production
How much time do you take to deliver after the payment has been made?
We shall deliver your gift within 3 working days of securing your payment or on the approximate delivery date mentioned by you in the order form, whichever is later.
What is the mode of delivery?
Flowers/Flower hampers and Cream Cakes are hand delivered. Other Gifts sent through renowned courier services.
How do I know that my gift has been shipped?
Confirmation through e-mail shall be sent to you after your gift has been shipped. logging into My Account at Mojcafeonline.com
Can I send some message with the gift?
Yes, you can send your message with the gift. Just type in your message in 'Your Personalized Message' box while making the payment online. Your message will be delivered along with the gift.
Can I have the gift delivered on a particular date?
Yes. Flowers/Flower hampers and Cream Cakes can be delivered on a particular date.You simply need to select the desired delivery date while placing an order online. Other gifts sent through courier will be delivered as per their mentioned transit time , If order is received much in advance for courier gifts then we do ship them accordingly so they are delivered near or on the same particular day.
Where all can MojCafe Online deliver gifts?
We are working on it and you will soon see added cities and countries J
How do I check the current status of my orders?
We will send you a sms/email when order is shipped. You can also log in to your account to check.
My order is shown to be in ' Processing' state. What does it mean?
Your order passes through following states before it finally enters the 'Dispatched 'state:
a) Processing: This is the default status for your order and it comes as soon as order is placed.
b) Processed: Your order/payment has been approved by our payment gateway. We are ready with the product and the order will be executed as per your specifications.
c) Shipped: Your order has been successfully shipped from our end; or
d) Cancelled: Your order could not be approved by our payment gateway or we are not in a position to deliver the goods due to some constraints.
How do I contact you regarding my order?
You can send a mail to our Customer Service Group at email@example.com and we will only be glad to help you.
Why is there difference in amount in my invoice sent from Moj Café Online and that in my credit card statement?
We charge order value in the INR. This may cause a slight variation in the dollar-value shown at the website and that charged from your credit-card due to fluctuation in conversion rates.
How to register a complaint related to non-delivery of partial-order?
All complaints regarding the non-delivery of the partial order or any other similar issues regarding the delivered products should be registered with us within 7 days of the delivery date. 90% of our orders are delivered together in one shipment but 10% are delivered from different logistic locations which could lead to multiple deliveries at different times. In case of any queries, you may contact us at firstname.lastname@example.org
My transaction could not be completed but my account has been debited.
In case of a unsuccessful transaction where your account has been debited but there is no Order confirmation from Mojcafeonline.com then please contact us at +91-9015446446 or send a mail to email@example.com.
The order has not been delivered on time.
Flowers/Flower hampers and Cream Cakes can be delivered within 24 hours as per the City list mentioned. Other Gifts sent through courier are delivered as per the transit time mentioned.
Refund not received/Charged for cancelled order
send a mail to firstname.lastname@example.org
Product received damaged/defective/different than the one ordered
Please write to us at email@example.com with your order details and we shall resolve the issue at earliest.